Frequently Asked Questions
About RDT
Products
Support
Other/General Refrigeration
Where is RDT located?
RDT is based in Waxahachie, Texas, at 1808 FM Road 66, Waxahachie, TX 75167.
How long has RDT been in business?
RDT is a family-owned, independent company with over 50 years of experience in refrigeration systems.
What industries or customers does RDT serve?
RDT designs solutions for a wide range of sectors including restaurants, schools, bakeries, florists, stadiums, senior living facilities, hotels, country clubs, convenience stores, hospitals, corporate offices, prisons, and more.
What types of refrigeration systems does RDT offer?
- Eco-Cool Series (digital rack systems)
- Eco-Smart Series (controls for walk-ins, retrofittable)
- MultiRak (outdoor air-cooled, vertical discharge)
- PremierPak (outdoor air-cooled, horizontal discharge)
- FlowPak (indoor water-cooled)
How much energy savings can RDT systems provide?
RDT systems can cut energy usage by up to 50% for foodservice operations.
What does “100% redundancy” mean in RDT systems and why does it matter?
100% redundancy ensures backup functionality so that if one compressor fails, another fully supports the system. This minimizes downtime and maximizes reliability.
What is a refrigeration rack system?
A rack system is a centralized refrigeration solution designed to cool multiple units (walk-ins, freezers, display cases) using multiple compressors mounted on a common skid. RDT rack systems save space, come pre-wired to an electrical control panel, and are organized for easier service and maintenance.
What are the benefits of using Eco-Smart?
Eco-Smart offers on-demand defrost through smart algorithms, remote monitoring and diagnostics, easy retrofit integration, and an ROI typically within one year.
What makes RDT’s Eco-Smart Controls different from others?
How does defrost monitoring work?
Eco-Smart uses temperature sensors and a controller to monitor real-time conditions and trigger defrost cycles only when necessary. This reduces energy consumption and eliminates unnecessary defrosts compared to fixed-schedule systems.
What resources does RDT provide?
RDT offers case studies, tip sheets, training, videos (Eco-Cool, Eco-Smart), webinars, energy-saving solution guides, and a maintenance checklist. Visit our Resources Page to learn more.
How can customers get or request warranty information?
Warranty information is available by contacting RDT directly. Visit our Warranty Page for more information.
What should I know before installing an RDT system?
- Verify voltage and amperage compatibility (systems are often pre-wired).
- Ensure sufficient power supply with dedicated circuits.
- Confirm condenser airflow requirements and clearance.
- Plan for drain lines with proper slope and trap installation.
- Select refrigerants that comply with EPA/CARB/F-Gas regulations.
- Follow correct refrigerant piping layout and insulation.
- Comply with local codes and inspection requirements.
- Use licensed refrigeration contractors familiar with rack systems.
- Establish a preventive maintenance schedule (filter cleaning, leak checks, defrost calibration).
Who do I contact for technical support or troubleshooting?
Contact RDT’s Warranty & Tech Support staff (William Armstrong, Cary Madsen, Brad Croak) at 972-937-3215, ext. 2.
What is the best way to request a quote or drawing?
Submit an inquiry via the Contact Us form or email info@rdtonline.com.
Who can I reach out to during non-business hours?
After-hours inquiries may be sent to info@rdtonline.com.
Where can I find RDT dealers near me?
How long do commercial refrigeration systems last?
- Equipment quality
- Usage intensity (e.g., 24/7 operations)
- Regular preventive maintenance
- Environmental conditions (heat, dust, corrosion)
- Installation quality
- Refrigerant type (older systems with phased-out refrigerants may require earlier replacement)
What preventative maintenance is recommended and how often should it be done?
Best practices include: keeping surfaces clean, ensuring proper airflow, inspecting door seals, and minimizing internal heat sources (e.g., lights). Preventive maintenance checks should be scheduled regularly, with professional inspections at least once a year.
Can refrigeration systems be monitored or controlled remotely?
Yes. RDT’s Eco-Smart system includes remote monitoring with diagnostics that support HACCP compliance and help reduce product waste.